Octaboo Refund Policy
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1. General
This Refund Policy applies to fees paid directly to Octaboo for subscriptions, usage, onboarding, implementation, customization, and other services. If an Order Form, proposal, or written agreement contains different refund terms, those terms will apply.
2. Subscription and Usage Fees
Subscription fees are payable in advance and are non-refundable once the applicable billing period begins, except where a refund is required by law or expressly agreed in writing. Cancelling a subscription prevents future renewals but does not create a right to a refund for the current billing period.
Usage-based fees and charges for services already consumed are non-refundable.
3. Setup and Custom Services
Setup, onboarding, customization, implementation, integration, training, and other professional-service fees are non-refundable once work begins.
4. Refund Requests
If you believe you were charged incorrectly, charged more than once, or are otherwise entitled to a refund under applicable law or a written agreement, contact Octaboo and provide your account details, invoice or transaction reference, and the reason for your request.
Approved refunds will normally be returned through the original payment method. Processing times may vary depending on the payment provider or financial institution.
5. Contact
Questions or refund requests may be submitted through Octaboo's official support or contact channels.